In 2025, the AI customer support industry has experienced a remarkable growth spurt, reaching a market value of $12.06 billion, up from $9.53 billion in 2023. Projections suggest this figure will soar to $53.3 billion by 2034, reflecting a robust compound annual growth rate (CAGR) of 35.8%. This surge underscores the transformative role of AI-driven help desk solutions across diverse sectors.

Businesses leveraging these advanced platforms are reaping substantial benefits, including a 52% reduction in ticket resolution times, cost savings of up to 30%, and an average return on investment (ROI) of 3.7x. Leading companies even report returns as high as 10.3x. This article explores the top AI customer support software available today, providing comprehensive insights into their features, pricing, and capabilities to guide your business decisions.

Comparison of Leading AI Customer Support Software

1. Freshdesk

Freshdesk stands out as a leading help desk platform, integrating AI through its Freddy AI suite. It offers omni-channel support, merging email, chat, phone, and social media inquiries into a single inbox. Freddy AI enhances customer service by powering chatbots and self-service options, automatically resolving common queries and deflecting up to 80% of routine questions from human agents. This ensures customers receive immediate answers to FAQs, while more complex issues are escalated to agents with the necessary context.

Freshdesk’s intuitive interface and strong automation features make it a top choice for startups and SMBs, especially with its competitive pricing and free tier for small teams. Beyond AI chatbots, Freshdesk excels in core ticketing and collaboration features, such as a team inbox with collision detection, SLA management, and a “thank you detector” to prevent reopening resolved tickets. It also includes a knowledge base and community forum for self-service, which Freddy AI can leverage to address customer inquiries.

2. Algomo

Algomo is an AI-centric customer support platform specializing in multilingual, automated service. It features advanced AI agents capable of conversing in over 100 languages, enabling companies to effortlessly support a global customer base. Algomo boasts a high automation rate, managing up to 85% of customer queries without human intervention. For more complex questions, Algomo seamlessly transitions to a human agent, ensuring customers always receive assistance.

Besides chatbots, Algomo offers a comprehensive help desk toolkit, supporting omnichannel communication. Agents benefit from a unified dashboard and real-time analytics on customer interactions, with AI-driven insights highlighting common issues and areas for improvement. The platform is cloud-based and no-code, allowing users to create a custom ChatGPT-like bot for their website in minutes.

3. Dante AI

Dante AI is designed for no-code chatbot deployment, enabling businesses to set up custom AI agents, including chatbots and voice bots, to greet customers, answer FAQs, and automate conversations around the clock. Dante’s platform emphasizes user-friendliness, allowing users to create a chatbot trained on their own data without any coding.

Dante supports multi-channel deployment, integrating chatbots into websites, Facebook Messenger, WhatsApp, or Slack. The system includes advanced insights dashboards to monitor engagement and resolution rates. Dante also facilitates human takeover, transferring conversations to live agents when necessary.

4. Botpress

Botpress is an open-source platform ideal for developers building AI chatbots and virtual agents. It offers a comprehensive toolkit to design, train, and deploy AI-driven support bots, utilizing the latest in large language models (LLMs). Botpress supports integration with popular AI models and allows “fusion” with rule-based logic, providing control over the AI’s behavior.

Botpress enables chatbots to handle inquiries, answer questions from a knowledge base, and perform guided workflows. It’s particularly suited for technical teams due to its flexibility and extensibility, including API connections and channel integration.

5. Hoory

Hoory is an AI virtual assistant designed to streamline customer communications and help desk workflows. It combines a conversational AI chatbot with a full-featured support platform, supporting over 120 languages. Hoory’s AI assistant can be trained on your knowledge base, enabling it to instantly answer customer questions and guide users to solutions.

Hoory’s backend provides a unified omnichannel inbox where human agents can manage all customer conversations. The AI can transfer conversations to agents when needed or assist them by suggesting answers. Hoory includes ticket management, workflow automation, and contact management features.

The Bottom Line

Integrating AI into customer support, from smart chatbots to agent-assist features, enhances efficiency, consistency, and availability. Whether you’re a small business seeking budget-friendly instant answers or an enterprise aiming to offload massive ticket volumes to virtual agents, there’s an AI solution tailored to your needs. Consider factors like ease of implementation, integration with existing systems, and the balance between automation and human touch when evaluating these platforms. Adopting an AI-powered help desk tool empowers your team to deliver faster support and focus on customer satisfaction.